Booking & Cancellation Policy - Backcountry Camps

Read our terms for Backcountry Camps

WAIVERS:
Each guest will be required to sign a Release of Liability, Waiver of Claims, Assumption of Risks and
Indemnity Agreement prior to start of trip. Click here to review our waiver. An email link to fill out the waiver online will be sent out within 2 weeks of camp start date. Participants are required to inform Sweet Skills of any allergies, medical conditions or injuries that might affect their riding or health and any medications taken.

BOOKING & PAYMENTS:
A $600 deposit is required to confirm your booking, with the balance due 60 days before the camp start
date. Payments must be made by etransfer to sweetskills@shaw.ca with your Transaction ID as your password. US payment amounts must be confirmed in advance with Sweet Skills and payments are made by PayPal with any additional paypal service fees paid by participant.

All participants must complete the Covid-19 Self Assessment Tool and if answering yes to any questions, must communicate with Sweet Skills to arrange withdrawal from camp or clinic. See Sweet Skills Covid-19 protocols here.

A detailed list of what to bring and other information will be emailed to participants within 1 week of registration. Meeting locations and final details will be emailed within 2 weeks of camp start date if not earlier.

CANCELLATIONS:

Guest Cancellation

Outside of 60 days:
Payments made for any camp cancelled outside of 60 days before the start date of your reservation will be refunded less 10% of the deposit paid. Or transfer 100% of balance to another camp during the current season or carry over for 12 months. After which time it is not refundable.

Within 60-30 days:
Payments made for any camp cancelled between 59-30 days of the start date of your reservation will be refunded less 50% of the total fees paid. Or transfer 100% of balance to another camp during the current season or carry over for 12 months. After which time it is not refundable.

Inside of 30 days:
Payments made for any camp cancelled within 29 days of the start date of your reservation are non-refundable and no credit is available for future camp. Your camp entry can be transferred to your friend (of similar ability) for no cost. If Sweet Skills is able to fill your spot you will receive a refund less 25% of fees paid.

Covid-19 Symptoms:
In the event that a guest experiences or presents with COVD-19 symptoms, as per our COVID-19 policy –
and it is unsafe for them to participate in the camp. They may use 100% of their credit to reschedule
for another date, or receive a full refund minus 10% of the payments received.

Our guest cancellation policy is firm and we recommend you purchase a trip interruption/cancellation
insurance policy to avoid disappointment should you need to cancel your trip last minute.

Sweet Skills Cancellation

Sweet Skills reserves the right to cancel or adjust a reservation at any time due to minimum participation requirements not being met, or any other circumstance that arises. Should Sweet Skills need to cancel or reschedule your reservation you will be offered 100% credit to reschedule for another date, or option of a full refund.

Cancellations due to a 3rd Party/Unforeseen Circumstances:
Should your booking need to be cancelled due to extenuating circumstances beyond our control, including
(but not limited to): border closures, government-initiated shutdowns due to a pandemic or wildfire,
weather or smoke which is deemed by Sweet Skills to be a safety issue. Sweet Skills may offer
you a 100% credit to reschedule for another date, or give you the option of a full refund minus 10% of the
deposit paid.

Should any necessary changes affect your pre and/or post-tour travel plans, Sweet Skills will not be
responsible for additional expenses incurred by guests (non-refundable airline tickets, rental cars, hotel
reservations, etc.) Again, we recommend you have purchased your own trip insurance policy.

SINGLE SUPPLEMENT:
All camp prices are based on double occupancy. Single rooms are not always available due to limited number of rooms. Please contact Sweet Skills to discuss your preference. If a single room is available there will be an additional fee, provided upon request. Guests travelling alone will be requested to be paired with another single traveller.

ITINERARY CHANGES:
Every attempt will be made to adhere to our scheduled itinerary, we do not plan to make changes ahead of time. However, participants acknowledge and willingly accept the possibility of unexpected changes to our route, timings and itinerary. Safety issues, weather and/or any extenuating circumstances beyond our control may contribute to this possibility. Should these changes affect your pre and/or post-tour travel plans, Sweet Skills will not be responsible for additional expenses incurred by guests (non-refundable airline tickets, rental cars, hotel reservations, etc.). Again, we recommend you have purchased your own trip insurance policy.

TRAVELLING TO CAMP LOCATION:
Participants are responsible to get themselves to the camp location or specified meet up spot at the required time. Any flights or transportation pre/post trip is the responsibility of the participant to arrange. We ask that clients confirm with Sweet Skills prior to booking flights to ensure the camp is meeting minimum numbers to run.

AGE:
Minimum required age is 18 for our camps and clinics. Requests can be made on a case-by-case basis. It’s recommended for youth between the ages of 14 and 18 to be accompanied by a parent or legal guardian.

ABILITY LEVEL:
Participants are asked to read and understand the ability level required for the trip and ensure they are well suited for the demands of the trip. Participants are strongly advised to follow our pre-trip fitness training recommendations. A booking questionnaire will be filled out at time of booking asking specific questions relating to biking experience and fitness, we ask that you fill this out completely and honestly so we can ensure you are signed up for the right trip.